k8x Privacy Policy
This policy clearly explains how your personal information is collected, stored, and used.
1 Introduction and Scope
k8x is an online entertainment platform providing casino gaming and sports betting services to users in Bangladesh. When you use our services through the k8x website, mobile application, or any other digital channel, certain information reaches us. The purpose of this privacy policy is to inform you about that information with complete transparency.
This policy applies to all k8x products and services — from website browsing through account registration, financial transactions, and contact with customer support. To get a full understanding of your rights and responsibilities, we also recommend reading our Terms and Conditions.
This policy applies only to adult users. All k8x services are designated for users aged 21 and above.
2 What Information We Collect
k8x collects several types of information, divided into two main categories — what you provide directly, and what is collected automatically while you use our services.
Personal Identity Information
Information you provide yourself during account registration and verification:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for verification)
- Permanent address
- Bank account or mobile wallet details (for financial transactions)
Usage and Technical Information
Information collected automatically when you use the k8x platform:
- IP address and device type
- Browser name and version
- Login time and session details
- Game play history and betting activity
- Deposit and withdrawal transaction details
- Cookie and tracking data
3 Purpose of Use
The information k8x collects is used for the specific purposes listed below. Your information will never be used for anything outside this list.
Account Management
Identity information is needed to create, verify, and keep your account secure. This is the foundation of all platform activity.
Processing Financial Transactions
Relevant information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Fraud Prevention
Platform security is maintained by detecting unauthorised access, multiple accounts, and suspicious transactions.
Customer Support
Transaction and account information is needed to resolve your issues through 24/7 live chat and email.
Platform Improvement
User experiences are reviewed to make games, payments, and navigation easier to use.
Relevant Communications
Email or SMS may be used to keep you informed about bonuses, promotions, or important updates.
4 Data Storage and Security
k8x gives the highest priority to the security of your information. We follow internationally recognised security protocols, including SSL encryption, secure server infrastructure, and access control systems. Your information can only be accessed by authorised k8x staff, who are bound by strict confidentiality agreements.
Retention Period
Your information is retained while your account is active. Even after an account is closed, certain information may need to be retained for a set period for legal and regulatory reasons. Financial transaction records are generally kept for an extended period, as they are relevant to tax and financial auditing.
Security Measures
- SSL/TLS encryption used for all data transmission
- Encryption of sensitive information stored on servers
- Regular security testing and vulnerability assessments
- Two-factor authentication (OTP) available
- Automatic alert system for detecting suspicious logins
- Strict contractual obligations governing data sharing with third parties
5 Sharing Information with Third Parties
k8x never sells your personal information. However, as an essential part of operating our services, information may be shared with third parties in the following situations:
- Payment processors: bKash, Nagad, Rocket, Upay, and approved banks receive only the information necessary to complete a transaction.
- Technology service providers: Contracted organisations handling hosting, data analytics, and cybersecurity receive limited access to information.
- Legal obligations: Information may be disclosed in response to a court order or a legitimate request from a government authority.
- Fraud prevention organisations: Relevant information may be shared with industry fraud prevention organisations to ensure account security and the proper operation of the platform.
These third parties are contractually bound to k8x's privacy standards and may not use the information they receive for any other purpose.
6 Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. k8x uses cookies to keep your login session active, remember your preferences, and improve platform functionality. Analytical cookies are also used to analyse user behaviour and improve service quality.
How to Manage Cookies
You can block or delete cookies from your browser settings. However, disabling certain cookies may prevent some k8x features from working correctly — particularly login and session-related functions. Refer to your browser's help section to learn more about changing cookie settings.
7 Your Rights Regarding Your Information
k8x believes you should have full control over your own information. To that end, we uphold the following rights:
7.1 Right to Access and Correct Information
You can access and correct the information stored on your account at any time. To make changes to your name, address, or contact details, use your account settings directly or contact our customer support.
7.2 Right to Delete Information
You may request that your account be closed and your information deleted. However, certain transaction records may be required to be retained for a set period for legal and financial auditing purposes.
7.3 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, you can turn off notifications from your account settings. This will not stop important account or transaction-related messages from being sent.
7.4 Right to Data Portability
Upon request, a copy of your account and transaction data will be sent in a specified format. Contact us by email for assistance with this.
8 Minor Users and Age Verification
k8x strictly enforces age limits. The minimum age to register on our platform is 21 years. 21+ National ID information is collected during registration to verify age.
If we become aware that information from a person under 21 years of age has reached us, that information will be deleted immediately and the associated account will be closed. Learn more about our commitment to building a responsible gaming culture on our Responsible Gaming page.
9 Policy Changes and Updates
k8x reserves the right to amend this privacy policy as needed. If any significant changes are made, you will be notified via your registered email or a platform notification. Continuing to use the service after changes have been made will be considered acceptance of the updated policy.
To learn about previous versions of the policy or to get clarification on any matter, contact our customer support. If you have general questions, many answers can also be found in our Frequently Asked Questions (FAQ) section.
10 Contact Us About Privacy
If you have any questions, requests, or complaints about this privacy policy, please contact the k8x customer support team. Our support is available seven days a week, 24 hours a day, in both Bengali and English.